Privacy Policy

Business Name:             Kintyre Digital and Technical Solutions (K.D.T.S)
Date of Creation:            20/11/2025
Data Controller:              Managing Director, 21 High St, Campbeltown, Argyll, PA28 6DS

1. Introduction

Kintyre Digital and Technical Solutions (“we”, “us”, “our”, “K.D.T.S”) is committed to protecting your privacy and handling your personal information securely, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK GDPR, the Data Protection Act 2018, and all relevant Scottish and UK legislation.

By using our services, contacting us, or visiting our website, you agree to the terms outlined here.

2. What Personal Data We Collect

We may collect the following information depending on how you interact with our services:

Information You Provide Directly

• Your name

• Contact details (email, phone number, address)

• Device passwords or login information (only when necessary for repair)

• Payment confirmation (bank transfer details or cash receipt records)

• Information about the service you request

• Voicemails, emails, and messages you send to us

Information We May Access for Technical Work

While performing diagnostics or repairs, we may encounter:

• System information and hardware details

• Installed software and licence keys

• File structures or user profiles

• Error logs or crash reports

• Network information (for remote sessions or router setup)
  
  

We do not access your personal files, photos, emails, or documents unless you explicitly request data recovery or transfer.

3. How We Use Your Data

We use your information to:

• Provide repair, technical, and support services

• Contact you about your appointment or service

• Issue quotes, invoices, and receipts

• Perform remote support sessions

• Manage device drop-off and collection

• Carry out software installations, upgrades, or configurations

• Recover or transfer data only when requested

• Maintain accurate business records (tax and accounting compliance)
  
  

We do not sell or share your information with third parties for marketing or advertising.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to repair your device or provide services you request

• Legitimate interests – to run the business safely, securely, and efficiently

• Legal obligation – for tax, accounting, and record-keeping

• Consent – for optional services such as data recovery or remote access.

You may withdraw consent at any time where consent is the legal basis.

5. Remote Access Privacy

When using remote desktop software, you control the session.
We will only access the areas needed to perform the service and will close the connection immediately on request.

Remote sessions are:

• Fully encrypted

• Logged for safety

• Never recorded

• Only initiated with your consent

6. Device Security & Data Handling

We take data confidentiality seriously and follow strict procedures:

• Devices are stored securely in the home office

• No unauthorised person has access to your device

• Passwords or login details are never written down unless absolutely required

• Temporary access details are deleted immediately after your service

• Your data is never copied unless part of a data transfer service

• No personal data is kept longer than necessary
  
  

For transparency:

K.D.T.S operates from a dedicated private home office (not a public shop).

7. Data Recovery & File Transfers

If you request data recovery or transfer:

• Only files required for the service will be accessed

• No personal file content is examined unless necessary for recovery

• Recovered data is transferred directly to your USB or device

• All temporary copies are securely deleted after completion

• Customers are responsible for safely backing up their own data afterwards

8. How Long We Keep Your Data

We retain personal information only for as long as necessary:

• Quotes, invoices, receipts: 6 years (legal obligation)

• Device information & passwords: Immediately deleted once work is completed

• Emails/voicemails/messages: Up to 12 months

• Data recovery temporary files: Deleted immediately after transfer

• Remote access logs: 30 days
  
  

We will never keep your data longer than required.

9. Sharing Your Data

Your data is never sold or shared for marketing.

We may share necessary information only with:

• HMRC (for legal and tax reasons)

• Law enforcement if required by law

• Trusted service providers (e.g., Zoho email hosting)

• Software providers if you are purchasing a licence (e.g., OEM licence activation)

No other third parties have access to your personal data.

10. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct any inaccurate information

• Request deletion of your data

• Object to certain types of processing

• Withdraw consent where applicable

• Request a copy of the information we hold

To exercise your rights, contact:
 

admin@kintyredigitalandtechnicalsolutions.co.uk

We will respond within 30 days.

11. Cookies & Website Tracking

Your website uses standard Google Sites analytics which may collect:

• Device type

• Browser type

• Anonymous behaviour patterns

No personally identifiable information is collected through cookies.
You can disable cookies in your browser at any time.

12. Children’s Data

K.D.T.S does not knowingly collect or store personal data belonging to children under 13 without parental consent.
Parental control services are only carried out with direct parent/guardian agreement.

13. Changes to This Privacy Policy

We may update this policy occasionally.
The latest version will always be available on our website.

14. Contact Information

If you have any questions about this policy, please contact:

Managing Director
Kintyre Digital and Technical Solutions (K.D.T.S)
 

Email:                  admin@kintyredigitalandtechnicalsolutions.co.uk
Telephone:        01586 488000
Address:             21 High St, Campbeltown, Argyll, PA28 6DS