Privacy Policy
Business Name: Kintyre Digital and Technical Solutions (K.D.T.S)
Date of Creation: 27th January 2026
Data Controller: Kintyre Digital and Technical Solutions
Address: 21 High Street, Campbeltown, PA28 6DS
1. Introduction
Kintyre Digital and Technical Solutions (“we”, “us”, “our”, “K.D.T.S”) is committed to protecting your privacy and handling your personal information securely, lawfully, and transparently.
This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant UK legislation.
By using our services, contacting us, or visiting our website, you agree to the terms outlined here.
2. What Personal Data We Collect
We only collect information that is necessary to provide our services.
Information You Provide Directly
Name
Contact details (email address, telephone number, address)
Information relating to your service request
Device login details or passwords only where strictly required for repair
Payment confirmation records (bank transfer or cash receipt)
Emails, messages, or voicemails sent to us
Information Accessed During Technical Work
While carrying out diagnostics or repairs, we may encounter:
Device and system information
Installed software and licence details
File structures or user profiles
Error logs or system reports
Network information (for router setup or remote support)
We do not access personal files, documents, photos, or emails unless you explicitly request data recovery or transfer services.
3. How We Use Your Data
We use your information only to:
Provide repair, maintenance, and technical support services
Communicate with you regarding appointments or enquiries
Prepare quotes, invoices, and receipts
Carry out remote support sessions (with consent)
Manage device drop-off and collection
Install, configure, or upgrade software when requested
Perform data recovery or transfer services when authorised
Meet legal and accounting obligations
We do not sell, rent, or share your personal data for marketing or advertising purposes.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
Contractual necessity – to provide services you request
Legitimate interests – to operate safely and efficiently
Legal obligation – for tax, accounting, and compliance purposes
Consent – for optional services such as remote access or data recovery
You may withdraw consent at any time where consent is the lawful basis.
5. Remote Access Privacy
When remote desktop or video call support is used:
You remain in full control of the session
Access is limited strictly to what is required for the service
Sessions are encrypted and secure
Sessions are never recorded
Connections can be ended by you at any time
Remote access is only initiated with your explicit consent.
6. Device Security & Data Handling
We take data security seriously and apply strict safeguards:
Devices are stored securely within a private home office
No unauthorised individuals have access to customer devices
Login credentials are not retained unless essential
Temporary access details are deleted immediately after service
Data is never copied unless part of an agreed service
Personal data is retained only for as long as necessary
For transparency:
K.D.T.S operates on an appointment-only basis from a dedicated private home workspace and is not a public walk-in shop.
7. Data Recovery & File Transfers
If you request data recovery or transfer services:
Only files relevant to the service are accessed
File contents are not examined unless required for recovery
Recovered data is transferred directly to your device or USB media
Temporary copies are securely deleted immediately after completion
Customers are responsible for maintaining their own backups after service completion.
8. Data Retention
We retain information only for appropriate periods:
Quotes, invoices, receipts: 6 years (legal requirement)
Device login details: Deleted immediately after service
Emails, messages, voicemails: Up to 12 months
Temporary data recovery files: Deleted immediately
Remote access logs: Up to 30 days
We never retain data longer than necessary.
9. Sharing Your Data
Your personal data is never sold or shared for marketing purposes.
Data may be shared only where required with:
HMRC (legal and tax obligations)
Law enforcement authorities (where legally required)
Trusted service providers (e.g. email or hosting services)
Software providers for licence activation where applicable
No other third parties have access to your personal data.
10. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to certain processing activities
Withdraw consent where applicable
Request a copy of data we hold
To exercise your rights, contact:
support@kintyredigitalandtechnicalsolutions.co.uk
We will respond within 30 days.
11. Cookies & Website Tracking
Our website uses essential cookies only to ensure proper functionality and basic performance monitoring.
Analytics tools may collect anonymised information such as:
Browser type
Device type
General usage patterns
No personally identifiable information is collected through cookies.
You may disable cookies in your browser settings at any time.
12. Children’s Data
K.D.T.S does not knowingly collect personal data from children under the age of 13 without parental or guardian consent.
Parental control services are provided only with explicit agreement from a parent or legal guardian.
13. Changes to This Privacy Policy
This Privacy Policy may be updated occasionally to reflect legal or operational changes.
The most current version will always be available on our website.
14. Contact Details
If you have any questions regarding this Privacy Policy, please contact:
Kintyre Digital and Technical Solutions (K.D.T.S)
21 High Street, Campbeltown, Argyll, PA28 6DS
01586 488000
support@kintyredigitalandtechnicalsolutions.co.uk