Terms & Conditions
Business Name: Kintyre Digital and Technical Solutions (K.D.T.S)
Date of Creation: 27 January 2026
Service Provider: Kintyre Digital and Technical Solutions
Address: 21 High Street, Campbeltown, Argyll, PA28 6DS
1. Introduction
These Terms & Conditions set out the agreement between Kintyre Digital and Technical Solutions (“we”, “us”, “our”, “K.D.T.S”) and you (“the customer”) when using our services.
By contacting us, booking an appointment, dropping off a device, or requesting remote support, you agree to these Terms & Conditions.
K.D.T.S operates from a private home workspace.
All services are provided strictly by appointment only.
2. Appointments & Availability
All services are appointment-only
K.D.T.S operates Monday to Thursday, 09:00–12:00
We are closed Friday to Sunday
Appointment availability may vary depending on health and capacity
Voicemails and emails are monitored regularly and responded to as soon as reasonably possible
Walk-ins or unannounced visits are not permitted
3. Device Drop-Off, Collection & Remote Sessions
Devices must be dropped off and collected at pre-agreed times
Customers must ensure availability for remote sessions at the agreed time
If you are unable to attend an appointment, please notify us as soon as possible
4. Payment Terms
Payment is accepted by cash or bank transfer only
Payment is required before the return or collection of any device or equipment
No credit, instalments, or deferred payment arrangements are offered
A receipt (digital or printed) is provided for all payments
If payment is not made when requested, K.D.T.S reserves the right to retain the device until payment has been received, in order to protect the business against non-payment.
This does not affect your statutory consumer rights.
5. Transparency & Pricing
K.D.T.S does not apply hidden fees
Any additional work required will be discussed and approved before being carried out
No work is undertaken without customer agreement
Prices displayed online are accurate at the time of posting but may change due to:
Supplier cost changes
Third-party software pricing
Market conditions
A final quote will always be confirmed before payment is taken.
6. Software Licences, OEM Keys & Subscriptions
Software licences (including OEM licences, antivirus software, VPNs, and Microsoft products) are supplied in accordance with the relevant provider’s terms.
Some licences may be:
One-time use
Subscription-based
Non-transferable
K.D.T.S is not responsible for:
Licence expiry or renewal costs
Third-party account issues
Provider outages or policy changes
7. Customer Data & Privacy
We handle customer data with strict confidentiality and in line with our Privacy Policy.
Personal data is processed lawfully and securely
Customer data is never shared unless legally required
Customers are responsible for backing up their data before repair
While every care is taken, K.D.T.S is not liable for data loss caused by:
Hardware failure
Pre-existing faults
Malware or system corruption
Customer negligence
Data recovery services are provided only when explicitly requested.
8. Device Condition & Associated Risks
By submitting a device, you acknowledge that:
Pre-existing faults may become apparent after repair
Older devices may fail due to age or wear
Some software faults may require full reinstallation if repair attempts fail
K.D.T.S is not responsible for underlying hardware defects or sudden component failure but will always inform you of any concerns identified.
9. Warranty on Services
Software-based services (e.g. reinstalls, malware removal) include a 7-day service warranty
Physical hardware repairs include a 30-day workmanship warranty
This warranty does not cover:
New faults unrelated to the original repair
Accidental or liquid damage
Customer misuse
Third-party software conflicts
10. Customer Satisfaction & Service Review
K.D.T.S aims to provide a fair, transparent, and high-quality service.
If you are not satisfied with work carried out, please contact us as soon as possible. We will:
Review the concern fairly
Inspect the device or service provided
Rectify any genuine workmanship issues where appropriate
This does not apply to:
Pre-existing or unrelated faults
Limitations of older or failing hardware
Issues outside the scope of the original service
11. Remote Services Disclaimer
Remote services require a stable internet connection.
K.D.T.S is not responsible for disruption caused by:
Internet or power failures
Device shutdowns
Customer interruptions
Antivirus or firewall restrictions
12. Limitation of Liability
K.D.T.S is not liable for:
Loss of income or business due to device downtime
Issues caused by pre-existing malware or system faults
Third-party software or subscription problems
Delays due to illness, weather, or supplier issues
13. Cancellations & Missed Appointments
Missed appointments without notice may result in refusal of future bookings
If you need to cancel or rearrange, please contact us as soon as possible
14. Customer Responsibilities
Customers must:
Provide accurate information about device issues
Disclose any known liquid or physical damage
Supply correct passwords or access details when required
Collect devices promptly once notified
Devices that remain unpaid or uncollected after notification may be held securely.
Devices uncollected after 90 days, despite reasonable contact attempts, may be disposed of in accordance with applicable law.
15. Agreement
By using the services of Kintyre Digital and Technical Solutions (K.D.T.S), you agree to these Terms & Conditions.
For any questions, please contact:
Kintyre Digital and Technical Solutions (K.D.T.S)
21E High Street, Campbeltown, Argyll, PA28 6DS
📞 01586 488000
📧 support@kintyredigitalandtechnicalsolutions.co.uk