Terms & Conditions

Business Name:             Kintyre Digital and Technical Solutions (K.D.T.S)
Date of Creation:             20/11/2025
Data Controller:              Managing Director, 21 High St, Campbeltown, Argyll, PA28 6DS

1. Introduction

These Terms and Conditions outline the agreement between Kintyre Digital and Technical Solutions (“we”, “us”, “our”, “K.D.T.S”) and you (“the customer”) when using our services.
By contacting us, booking an appointment, dropping off your device, or requesting remote support, you agree to these Terms and Conditions.
K.D.T.S operates from a private home office. All visits are strictly appointment-only.

2. Appointments & Availability

• All services are provided strictly by appointment only.

• K.D.T.S operates Monday–Thursday, 8am–12pm, and is closed Friday–Sunday.

• Appointment times may vary depending on health and capacity.

• Voicemails and emails will be responded to as soon as reasonably possible.

• Walk-ins and unannounced visits are not permitted.

3. Device Drop-Off, Pick-Up & Remote Sessions

• Devices must be dropped off and collected at pre-agreed times.

• Customers must ensure access for remote sessions at the agreed time.

• If you are unable to attend your appointment, please notify us as soon as possible.

4. Payment Terms

• Payments are accepted via cash or bank transfer only.

• Payment must be made before collection or return of any device or equipment.

• No credit, instalments, or delayed payment plans are offered.

• A receipt (digital or printed on 80x80 till roll) is provided for all payments.

5. Transparency & Pricing

• K.D.T.S does not add hidden fees.

• Any additional work required will be discussed before it is carried out.

• No work is performed without customer agreement.

• Prices displayed online are accurate at the time of posting but may fluctuate due to:

  • Supplier costs

  • Third-party software prices

  • Market changes

• Customers will always receive a quote confirming the final price before any payment.

6. Software Licences, OEM Keys & Subscriptions

• OEM licences, antivirus software, VPNs, and Microsoft licences are supplied according to each manufacturer’s terms.

• Some licences may be one-time, subscription-based, or non-transferable.

• K.D.T.S is not responsible for:

  • Licence expiry or renewal fees

  • Third-party account issues

  • Provider outages or policy changes

7. Customer Data & Privacy

• We treat your data with strict confidentiality.

• K.D.T.S will never share your information with third parties unless required by law.

• Customers are responsible for backing up their data before repair.

• While every effort is made to protect data, K.D.T.S is not liable for data loss caused by:

  • Hardware failure

  • Customer negligence

  • Pre-existing system damage

  • Malware or corruption

If data recovery is required, this will be discussed as a separate service.

8. Device Condition & Risks

By submitting a device, you accept that:

• Pre-existing faults may become more apparent after repair.

• Older devices may fail during or after work due to age and wear.

• Software issues may require full reinstallations if repair attempts are unsuccessful.

• K.D.T.S is not responsible for underlying hardware faults or sudden component failure.

We will do everything possible to avoid risk and will notify you of any concerns.

9. Warranty on Services

• Software-based services (e.g., reinstalls, malware removal) carry a 7-day warranty to ensure the service was completed correctly.

• Physical hardware repairs (e.g., controller drift repair) carry a 30-day workmanship warranty.

• This warranty does not cover:

  • New faults unrelated to the original repair

  • Accidental damage

  • Water/liquid damage

  • Customer misuse

  • Third-party software conflicts

10. Remote Services Disclaimer

Remote sessions require a stable internet connection.
K.D.T.S is not responsible for:

• Internet failures

• Power cuts

• Device shutdowns

• Customer interruptions

• Antivirus or firewall restrictions blocking the session

11. Liability Limitations

K.D.T.S is not liable for:

• Loss of income or business due to device downtime

• Corruption caused by pre-existing malware or system errors

• Third-party software or subscription issues

• Delays caused by illness, weather, or supplier delays

12. Cancellations & No-Shows

• Missed appointments without notice may result in refusal of future bookings.

• If you need to cancel or rearrange, please contact us as soon as possible.

13. Customer Responsibilities

Customers must:

• Provide accurate information about device issues

• Ensure devices are free of water/liquid damage unless disclosed

• Provide correct passwords and access details

• Collect devices promptly once notified

Uncollected devices after 90 days may be disposed of.

14. Agreement

By using the services of Kintyre Digital and Technical Solutions (K.D.T.S), you agree to these Terms & Conditions.

For any questions, please contact:

Managing Director
Kintyre Digital and Technical Solutions (K.D.T.S)
 

Email:                  admin@kintyredigitalandtechnicalsolutions.co.uk
Telephone:         01586 488000
Address:              21 High St, Campbeltown, Argyll, PA28 6DS